
Open Dialogue-a Contribution to a Healthier World: Threat or Chance?
Werner Sch�tze1
1Formerly Department for Psychiatry, Psychotherapy and Psychosomatics at Havelland Kliniken GmbH in Nauen/ Brandenburg, Germany
Corresponding Author: Werner Sch�tze, Formerly Department for Psychiatry, Psychotherapy and Psychosomatics at Havelland Kliniken GmbH in Nauen/ Brandenburg, Germany Tel: 00491739316182; E-Mail:[email protected]
- Received Date: 02 Dec 2016 Accepted Date: 06 Dec 2016 Published Date: 09 Dec 2016
- Copyright � 2016 Sch�tze W
Citation: Sch�tze W. (2016). Open Dialogue-a Contribution to a Healthier World: Threat or Chance?. M J Psyc. 1(2): 008.
ABSTRACT
In this article the dilemma of psychiatry as a medical science is outlined as well as options, where we as psychiatrists should turn to. Open Dialogue as a therapeutic approach to severe mental health crisis is introduced and described in its principles and elements. A case description illustrates how principles and elements are set to work. Connections to the upcoming Peer Movement are drawn as well as to EU-Legislation about Deinstitutionalisation and the UN-Convention of Civil Rights for People with Disabilities (UN-CRPD). Finally the difficulties in implementing such a comprehensive approach are outlined to get closer to an answer, whether this kind of change has more of a chance or tends to be a threat.
Since a couple of years it is obvious, that psychiatry as a science
is facing a fatal crisis, but resistance to acknowledge
some facts, that showed up, is strong within the profession,
and that for many reasons. Still like in the middle ages the
ambassadors of the new knowledge get kind of �burnt� on
the bonfires of certain journals, as if to kill the messenger who
brings in bad news. It looks like some facts are too disturbing
to have a closer look at them. And we don�t have to name
it a �Copernican Turn� what is happening, it is more that we
gathered knowledge that does not fit the mainstream assumptions
in psychiatry. In this I follow Pat Bracken [1], Bob
Whitaker [2, 3] and Peter G�tzsche [4] as well as some others,
who have been dealing with different aspects (Joanna Moncrieff
[5], Volkmar Aderhold [6, 7], Stefan Priebe [1-8] and P.
Bracken [1] sum up what we gained through what is called
scientific research in the last decades and it is very sobering
to imagine the billions of Euros spent. What for? Yes, as
much as nothing. They could not lift any secrets of the brain
as much as to be helpful for our patients. The same is true for
brain imaging techniques and genetics. Robert Whitaker has
had a closer look at the longterm outcome of different kinds
of studies concerning different kinds of psychiatric treatment
and comes to the conclusion that following the guidelines
of medical � pharmacological treatment as usual leads to an
outcome worse, than we would have expected and those patients
who manage not to fall into the desired �compliance�
and refuse to take long term medication, have better chances
to recover and be included in more sufficient working and
living conditions. He also revealed the way that business interests
of the psychiatric profession and big pharma met in a
fatal way for the benefit of the two, unluckily it turned out to
be a disadvantage for the patients. He also revealed through
epedemiological data in western countries a fourfold rise of
disability allowances for mental health problems and connects
it to the dominant treatment system. Peter G�tzsche [4] as
head of the Northern European Cochrane Association investigated
the scientific background of the admission of certain
substances to the market and revealed criminal power behind
it. Joanna Moncrieff [5] managed to show, that theories about
a chemical imbalance in the brain in the case of mental illness
is nothing but a fairy tale, just a seemingly plausible invention.
Stefan Priebe as a socially oriented psychiatrist has become
the �mockingbird� of Psychiatry. He writes about the missing
results of the investments in research over the last decades
and its meaninglessness for the therapeutic endeavors. So
we work in a mental health system that is built on wrong assumptions,
produces more problems than it can solve, is more
devoted to money and its implications than to those citizens,
who are facing severe crisis and thus getting dependend on support. What a mess, we might say, and yes, it is. But the situation
is far from being hopeless. Luckily we know a lot about
how we could improve our attempts to offer help, that can be
not only accepted but also helpful!! By now, we know from
the experiences in the Soteria Movement,(Mosher [9, 10], Ciompi
[11, 12] the results from longterm studies(Huber, Ciompi
und M�ller, Vermont Study, Harrows, Wunderinck, West- Lappland)the
acknowledgement of human wisdom through philosophy,
Buber [13], Bateson [14, 15], Developmental Psychology
(Trevarthen [16, 17], Stern [18] Reflective Processes and
Open Dialogue (J. Seikkula, T. E. Arnkil [7,8] enough to know, in
which direction we should go. science made the race and we
have to admit, they had and still have fantastic results in medicine
as well as other disciplines. But then there came up the
idea to apply this approach of looking at smaller and smaller
parts of living organisms as human beings, first brain architecture,
than nerves, followed by research on cells and synaptic
connections, now on an intracellular level of mitochondria
or membranes. The price they were willing to pay is named
decontextualization, which has lead to fatal consequences in
dealing or being with human beings. They became kind of special
mechanisms, were robbed their dignity and treated as animals.
So it happened in the history of psychiatry, when torturous
therapies were applied, and still are applied. And all that
in the name of science. But shade and light go together, and
where developments get out of balance a countermovement
is provoked. And so we can see the upcoming changes, supported
and pushed as well by a stronger and stronger acting
peer movement, as a reaction to the uncomforting, disturbing
and unsatisfying acts in the usual psychiatric treatment system.
And where does it lead to? I am sure that we owe a lot
to this movement of peers and a stronger sense for the possibilities
of full recovery after severe mental health problems is
growing. They helped us professionals to see some phenomena
in a different perspective and succeeded in making their�
facts� and ideas public. Now the WHO, WHO-EU, Unicef, Mental
health Europe and other organizations stand for the rights
of disabled people (UN- CRPD), engage themselves for Human
Rights for everyone and promote Deinstitutionalisation and
Inclusion as well as the integration of experienced experts
(EX-IN, Peer-Movement).
If now a kind of new way of organizing therapeutic support
shall be introduced, it should match and discuss all the issues
mentioned above. So make up your mind yourselves:
OPEN DIALOGUE: WHAT IS IT?
Open Dialogue, as an approach to acute crisis in the field of
psychiatry and psychotherapy, has been introduced, developed
and evaluated under guidance of the Psychologist Jaakko
Seikkula and colleagues from Finland since more than 25
years, especially in the finnish region of Western Lapland. It
developed on the basis of what is called Need- Adapted Treatment,
which Y. Alanen [19] introduced into finnish psychiatry
in the beginning of the eighties of the last century. It is very
much connected and enriched by the Norwegian Psychiatrist
Tom Andersens works on reflecting processes as well as his
view on relations as a social constructionist or contributions
on collaborative learning. The revival of dialogical thinking
is based on works of M. Bahktin, Voloshinov [20] and Vygotsky,
until now widely unknown in a so called �westernized
psychiatry�and theory. There is a Network, called the �International
Meeting for the Treatment of Psychosis�, in which
groups and organizations , mostly from Scandinavia and Finland
meet once a year since 1996 to talk about practical issues
in developing reflecting processes and Open Dialogue at their
local level. Until 2006 it had been widely unknown in other
countries but from then on, people from Germany, Austria,
England, US, Poland and even Australia got more and more
interested. Up to now there is a movement in these countries
to educate professionals, implement this method as well in inpatient
as in outpatient treatment units. But what is it about?
You are a member of the crisis team of your organization,
which a few years ago had taken over the responsibility for
the catchment area in which your town is situated. You are
on duty today, and in case somebody calls, asking for help, it
is your task to organize some kind of help. Suddenly the telephone
is ringing, you answer it, and might say something like
�Here is the crisis team Warsaw- Mokotow, my name is Ania
....what can I do for you�? Your interlocutor at the other end
is sorry to bother you. She does�nt really know, if you are the
right person to call, says maybe it would be better to call at
the emergency room of the local hospital. You don�t let yourself
be irritated, because you feel responsible to help in this
case, and there will be no attempt from your side to refer a
person in need to another institution. �What kind of support
do you need?� This could be your first question. The woman
reports, that she is living in a suburb of the town, not far from
your institution, together with her husband and her daughter,
whom she is worrying about a lot since a couple of days. The
young woman cannot sleep anymore, is standing at the window
for hours, is talking to herself but doesn�t answer, if she
or her husband is asking her a question. Sometimes she points
out with her fingers towards people passing by, claiming they
were passing here only her. Since several days she would not
eat properly, in fear of something in the meal that should
weaken her to start to talk and more and more she would say
things like she cannot bear this any longer. They as parents are feeling more and more at a loss and in constant fear, something
bad might happen to their daughter. Even the younger
brother had given up to convince her, That she doesn�t� have
to fear anything and that it is all just delusions. A girl from
the neighbourhood, who used to have a trustful and friendly
relationship as well, couldn�t do anything about it. They tried
to go to a general practitioner or a specialist, but the daughter
would not agree to leave the house. Finally the practitioner
had given her the telephone number of the crisis team. Now
you could ask, if they as parents would agree, if a team of 2 or
3 colleagues would visit their place or if something else would
be more convenient. Now the mother answers, that at this
moment it might be the best solution. Then you would ask, if
there is anybody else who should be with them in the meeting
and the mother proposed a time, when her husband and the
younger brother, who lives in the same town, would be available,
and, she adds that it might be a good idea, if the neighbour
could come as well and offers to ask her, if she will have
time. You fix a time in the late afternoon and together with
two of your team members you drive to the place, where the
family lives. Because of the things the mother told you about
the daughter you came to the conclusion that some medical
questions might come up, that could only be answered properly
by a physician. That is why you asked the psychiatrist of
your team to join you today. Arriving at the flat of the family,
you find all the invited persons sitting around the kitchen
table, only the daughter is still waiting in another room beside
the kitchen and has made clear, that she is not interested in
taking part in the conversation to come. You make a proposal
to leave the door open. After you introduced yourself, you will
in short words explain, what could happen the next hour. You
will thank everybody for being here and thus showing their
empathy for the young woman. Then you would ask, what
they think should be talked about. And suddenly all kinds of
questions concerning the well- being of the daughter are coming
up like: �What is happening to her, what is it?� �Isn�t that
some kind of schizophrenia�? �Doesn�t she have to be brought
into a hospital?� �Does she need some kind of medication?�
�Could it be, that she has been working too hard- didn�t she
talk about being bullied at her working place�? �How dangerous
might it be, that she is not eating since some days�? �What
could we do, to be able to talk to her again�? �Would we use
enforcement to get her into the hospital for inpatient treatment�?
�What if she would become suicidal�? The moderators
will collect all these questions and offer to find answers
together. They are taking care, that everybody�s voice in the
room is heard, that everybody can speak without being interrupted
und thus guarantee, that as much perspectives as possible
can be uttered. The moderators will give information to
all the questions in a way, appropriate for the family, using everyday
language, free of specialists terms and point out, that
they are not here to decide, what is going to be done, but that
they will do their very best to support the family (network) to
find the best possible solution, that will fit their needs.
After nearly two hours the network members seem to be exhausted,
tired and thoughtful. That is why you propose, to
come to an end for today. You offer to come again the next
day, or whenever the family would agree and mother and father
appreciate this kind of help. They utter their relief and
satisfaction not to use coercion. After this kind of talking together
they feel much better and sufficiently informed and
would like to have the next talk tomorrow at the same time.
The other members of the network agree. The moderators
then would ask the participants, if they would like to listen
to some thoughts, they had been thinking themselves about
what they heard and reflect this way. The people present
agree, so the team starts to talk with each other. The mother
gets tears in her eyes, as she listens, how much the moderators
appreciate her loving and caring engagement during the
last days, as well as the presence of all the others. Finally they
agree on another meeting early afternoon the next day. Now
the team says goodbye.
Stories about a person becoming psychotic like this, mostly
all of us might have heard several times, though most of the
times the story takes another turn, because very often the
referral to inpatient treatment might seem the only solution.
And there, medication would have been made urgent and
possibly enforced.
In this case the story could continue in a way, that the team
had a visit at the families place daily during the first week,
only every second day during the following week and further
on only once in one or two weeks. Overall the network meetings
continued over a two-year period. It took two weeks, until
the daughter was able to join this meetings. After that she
started to leave the house again. She found a psychotherapist,
because she wanted to talk about some things in the absence
of her parents. The neighbour joined in only a few times, the
brother stopped joining in after 2 weeks. Once they invited
the employer, and the psychologist came twice. As for medication
the psychiatrist prescribed a benzodiazepine for the
night in the beginning. The use of neuroleptics was heavily
discussed, but in the end the patient refused to take it. After
a longer period with a medical sickness- allowance, she was
reintegrated at her working place step by step, where she now
is head of the purchasing department.
The OD- approach has developed certain principles, how to
get organized in situations of acute crisis. These principles are a challenge, may be a threat to our usual institution- centred
way of working in the mental health field.
It starts with the demand for
• Immediate help within 24 to 48 hours
• Network orientation from the beginning
• Responsibility of the team on duty
• Flexibility in time and place to meet
• Psychological Continuity
• Collaborativity
These few principles already call for restructuring and reorganizing
our daily routines, what sometimes almost seems to be
impossible.
They are basic for organizing the network meeting as the �center
court�, where all the important information is given and
where all decisions on what will happen next, are made.
Professionals as moderators help the people present to get
into dialogue with each other. They give an example of how
listening and talking to each other might work. �Respecting
otherness in the present moment� is one of the aspects. Or
something like: �I respect you as you are, and everything you
say is important �(Both quotes from Jaakko Seikkula, personally
delivered 2013)
To be able, to live this, it is important to deal with (and thus
make it your own) issues of this new attitude or stance in
working with people in crisis. These can be named as
• Tolerance of Uncertainty
• Dialogicity
• Polyphony
Tolerance of uncertainty means for example, that we as professionals
no longer think, that we would have to tell people
what to do. Every human being is seen as an expert of his own
life and we will exchange information to be able to find the
most fulfilling or promising solution. We are not responsible
for what other people decide to make out of their lives. We as
professionals no longer decide, what has to happen but support
the members of the network to find the best solutions.
Here is a demand for a big change in thinking about what we
do and how we do it, for some of us it might be a threat to
their professional identity. Every human being can be seen as
an expert of his own life. And it is true as well, that we are all
unique, not two people the same in this whole world.
Everybody is an exception. And there are some similarities,
but that�s it. We are used to looking for the �rule� behind individual
behaviour, but Wittgenstein already reminded us, that
it might be more important to look for the exeption in every
meaning of individual utterances.
Dialogicity means in this place that life in itself is dialogical.
There is a constant exchange between me and others present,
some think it in a way of everything being connected with
everything. This is in contrast to our scientific history since the
age of enlightenment of revealing more and more parts of
something, separate it from its natural surrounding and thus
create ways of decontextualizing living phenomena. And even
if science has produced amazing and astonishing results, we
have to seriously consider, if this can also be applied to living
beings or organisms.
There is a constant exchange of our organism with its surroundings,
of which other organisms can be a part. Through
breathing and our senses we constantly exchange �data� that
are processed by our nervous system. This results in an ongoing
change in ourselves, and we cannot step out of it.
Dialogical being is not reduced to verbal exchange but includes
all our bodily reactions, which in themselves are based
on feelings. And is it still that way that we are used to divide
our thoughts in �belly�- thoughts and �reasonable� thoughts.
Is it not more appropriate to see it all derived from feelings?
Because when do we ever experience just the �one� pure feeling?
Don�t we have to deal with contradictory feelings, sometimes
more, sometimes less, dependent on what we see as
a problem? I am thinking that words and rational utterances
are the compromise between this contradictory feelings. That
would be something to discuss. And all this thinking and feeling
streams along a time- vector, a stream in which we flow
along, through whirls, over shoals with rocks in our way or
even shooting the rapids. It is life that provides all this beside
the nice and calm waters we can also ship or drift along, gazing
at the sun, do some fishing or just watch what is going on.
Thinking about dialogicity we come across an important idea,
which we should get more and more aware of. It is called the
present moment
It is about people meeting each other in an unusual intense
way. It lasts only a few seconds, but it is filled with an enormous
power. Daniel Stern [21-25] observed it between mother
and baby/infant, but we can experience it in all kind of relations,
that can admit closeness. It happens in everyday life as
well as therapy and is something we strive for because of its
unique quality. And it goes along with presence, openness, attunement
and understanding. It requires to have �the courage to be present� (Kissel- Wegela, John Stewart is talking about
�communicating in moments that matter�. Sheila McNamee
speaks of the necessity of our �radical presence� to be there
for another person. A very old idea, a heritage of human wisdom,
rediscovered (M. Buber, �Ich und Du�) [26-30].
The polyphony of life exists in many voices from many perspectives,
which enriches our possibilities to learn as much as
possible. That is why as many people as possible are invited to
contribute from their experiences and knowledge. This makes
us think about the importance of truth and objectivity. What
is this? Nowadays people are fond of the achievements of
evidence based medicine and treat it as an objective, that has
to be followed, like for example guidelines for treatment of
schizophrenia- but who would nowadays dare to define what
that is! But then thinking about truth and science I have to
think of all what has been done to mankind and especially to
psychiatric patients in the name of science? Of some of the
cures of that time we think in terms of torture now. What will
further generations think about what we did? Will they condemn
us as well?
So I dare to say: Please be careful and humble enough not to
stress some objectives too much, keep in mind that maybe in
this case your solution or hypothesis is not appropriate.
The well-informed reader will notice, that all of the ideas
mentioned in itself are not really new. It is maybe just another
way to put parts of the amazing puzzle called� psychiatric, psychotherapeutic,
philosophical, psychologigal, sciological and
human knowledge �together.
Why has this become so interesting in the last years? Why do
so many people register in training programs for a new approach
without knowing what their benefits will be?
To get closer to possible answers to this question, we will have
to look beyond the rim of our daily experiences and to find
ideas and trends in society and different cultures that might
fit in with the outlined approach.
At first there seems to be a discontent with rules, regulations
and possibilities of the existing widely biological orientated
therapeutic psychiatric system, which in itself is only part of
a bigger environment which is now organized more and more
after rules of the mostly neo-liberal �market� and possibilities
of �budgets�, that are set up for periods of one or two years,
very similar to formerly called �plans�that had to be fulfilled.
For the psychiatric field this can be damaging because of two,
may be more reasons:
First: the usual period of severely ill psychiatric patients lasts
longer than one, two or three years. So there can be no perspective
on continuity.
Second: Budgets are set up for organizations and institutions,
not for the individuals.
Third: The economization of relations leads in the field of psychiatric
care, as well as in others, to the inevitable effect, that
people earn their living with people being sick. To get more
money, you need more sick people, so the logic of the system
is more than contradictory if not dangerous and surely in contrast
to the Hippocratic oath, all doctors have still to swear on.
Our society as a whole is open enough to find a composition
of differences. If the biological foundations of psychiatric
illness and certain assumptions (i.e.�there is no cure for
schizophrenia�) are pointed out and stressed, there will raise
a countermovement to point out, that there a many psychological
reasons to experience a severe crisis and that there is
no reason to give away hope for recovery. So we have a strong
user movement in many countries round the world. They are
organized on local, national, continental and worldwide associations
and movements. They call themselves experienced,
survivors, veterans, peers, voice hearers, activists, advocates,
lecturers [31-33].
Thessaloniki (VI 2014) they create own ways to support themselves
(f.e. Dan Fisher, eCPR) have to be involved in research
activities (Diana Rose, SURE, UK) and are actively using social
media or websites (madinamerica.com) to stay in contact and
get informed. They publish books (A. Lauveng- I morgen var
jeg altid en l�ve-) on their experiences or are invited to the
conferences of professionals, to tell their story [34-40]. I dare
to say, that the most we learned in the last years about what
to do and what to change in the psychiatric field, we learned
from those people, who recovered and are able to share their
thoughts and memories with us.
Something similar happened in the field of carers (UK) or
caregivers(US), and it is not just NAMI in the US, that has
become an influential movement but also for example organizations
in Germany (�Verband der Angeh�rigen Psychisch
Kranker/ Deutsche Gesellschaft f�r Bipolare St�rungen�) in
which relatives/ carers find a place and a voice to be heard
as well. And then there is a very progressive UN Convention
on the Rights of People with disabilities (UN CRPD) from 1975
complemented by papers and decisions of WHO authorities as
well as Institutions of the European Union. I think all countries
of the EU joined that convention and are requested to work
towards the defined goals. Some of them do it by shaping a
�Nationalen Aktions Plan�(national action plan) like Germany.
Or The National Mental Health Protection Programm in Poland.
This UN Convention (CRPD) and derived programs and papers of the WHO or European Union are very much concerned
about human rights, inclusion of disabled people, access to
proper help in the living environment, the least restrictive
kind of care, and more. But to make it short, there is a strong
demand for person centered care in the natural environment
of the community.
Already in 1990 in the Declaration of Caracas it is written,
that mental hospitals isolate patients from their natural environment,
thus generating greater social disability and creating
unfavourable conditions that imperil the human and civil
right of patients. The advice from this declaration is to avoid
inpatient treatment. This sure is another threat to those who
devoted the most or maybe all of their professional life to inpatient
treatment in bigger and smaller hospitals or departments.
First there is their claim to �know� all about acute crisis
and it�s risks. Then there is this call for reducing hospital beds,
which means, that the fear of losing influence and personal
meaning goes along , if justified or not. And even more important,
the economist running the hospital or institution will be
in opposition, as long as this is a threat to the financial stability
of the organization. It seems, that nowadays decisions in the
field of mental health are not made by the specialists in the
field, but by those who are in charge of budgets and money.
This statement is not about putting the blame on anyone, it
is just to show, how all of us are part of a bigger surrounding
and development, in which many of us have lost influence or
a possibility to argue against lack of money, nowadays used to
shut down everyone speaking out against this.
Coming back to threats and chances we come to the conclusion
that implementing an approach with the comprehensivness
of the Open Dialogue Approach is a real challenge for the
existing organization of psychiatric treatment services and the
people organizing it. Even if the evidence is overwhelming,
that including families and carers into the treatment process
is the most promising and most cost- effective effort (R.Crane),
we face a lot of obstacles.
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